Ariston has increased its guarantee period from two years to five years as standard on all models in the CLAS HE and GENUS HE boiler range. This applies to those boilers that have been purchased from Ariston in 2010 and where the packaging clearly shows the 5 year guarantee logo. All models purchased that are not marked in this way were in the distribution chain prior to the introduction of the new 5 year guarantee on the 1st January 2010 and therefore benefit from the previously existing two year guarantee with the option to purchase the 5 year guarantee separately.
Guarantee on 5 Year Boilers
WHAT ARISTON REQUIRES
The boiler must be registered with Ariston within 30 days from date of installation. Registration is on line at www.ariston.co.uk
- The boiler must be installed in accordance with the manufacturer's instructions
- The boiler must be installed by a Gas Safe Registered engineer.
- The installer must arrange for a Building Regulations Compliance Certificate to be issued to the boiler owner.
- The Building Regulations Compliance Certificate is to be made available upon request by any attending Ariston service representative.
- The Benchmark commissioning checklist, which can be found at the back of the Installation instructions, must be completed in full by the installer.
- The completed Benchmark checklist must be left with the boiler or be made available upon request by any attending Ariston representative.
- The boiler must be serviced by the 12 month anniversary of the installation. This must be carried out by a Gas Safe Registered engineer.
- Proof of annual service must be made available upon request by any attending Ariston representative.
- The boiler must be installed on a clean system and if necessary, corrosion inhibitors added.
All of the above are standard procedures which a competent installer will be aware of. Failure to comply with any of the above will result in any guarantee being withdrawn.
CONDITIONS OF THE 5 YEAR GUARANTEE
- If an Ariston engineer is required to attend to the appliance and the failure is caused by an installation error, user error or any other external cause, then a "waste call" charge will be made. If the waste call charge is not paid, then any extended warranty will cease.
- The 5 Year Guarantee is only applicable to appliances installed in the United Kingdom. Appliances installed in the Republic of Ireland carry a 2 Year Guarantee.
The following is not covered under the guarantee:
- Any external boiler controls (other than those supplied by Ariston), pipework and radiators.
- Loss or damage caused by using the boiler in a non-domestic or commercial environment.
- Loss or damage caused by accident, theft, attempted theft, malicious damage or damage caused by fire or explosion.
- Damage caused by any disaster affecting the equipment including neglect without limitation.
- Clearing airlocks and partially or fully blocked pipes or work caused by equipment, which has not been installed correctly?
- Claims arising from any problem with the supply of electricity, gas or water.
- Consequential loss or damage arising directly or indirectly caused by the boiler not working.
- Cosmetic damage.
- Costs arising from difficulties in getting to the boiler. This includes: pipe work under floor boards or pipe work contained in the fabric of the building. Ariston requires the warranty holder to carry out whatever works are necessary to enable Ariston staff or nominated representatives to gain access the boiler prior to arrival.
- Any water pressure adjustments on sealed systems, Claims arising from scale damage.
- Any modification, alteration to the boiler carried out without permission or authority from Ariston.
Guarantee of Ariston boilers
Ariston's only obligation under the guarantee will be to repair or replace the faulty appliance at Ariston's discretion. This will be carried out where the fault arises from within defects in the appliance, caused either by material or workmanship of the manufacturer. This guarantee does not protect malfunction or damage arising from incorrect installation, commissioning or maintenance procedures as laid out in the installation and servicing manual, inefficient flue system, poor or incorrect electricity, wrong gas supply or pressure, tampering by inexperienced persons and any other cause not directly due to manufacture.
Ariston Thermo UK Ltd cannot accept responsibility for any cost arising from repair or maintenance carried out by any third party.
Service under the guarantee does not affect the expiry date of the guarantee. The guarantee on parts and appliances which are exchanged ends when the guarantee on the original appliance expires.
This guarantee does not affect your statutory rights.
You must have your boiler serviced at the end of the first year to validate your guarantee for the second year.
Installation of Ariston boilers
The installation and first ignition of the boiler must be performed by a qualified personnel in compliance with current national regulations regarding installation, and in conformity with any requirement established by local authorities and public health organizations'.
After the boiler has been installed, the installer must ensure that the end user receives the declaration of conformity and the operating manual, and should provide all necessary information as to how the boiler and the safety devices should be handled.
This appliance is designed to produce hot water for domestic use.
It should be connected to a heating system and a distribution network for domestic hot water, both of which must be compatible with its performance and power levels.
The use of the appliance for purposes other than those specified is strictly forbidden. The manufacturer cannot be held responsible for any damage caused by improper, incorrect and unreasonable use of the appliance or by the failure to comply with the instructions given in this manual.
Installation, maintenance and all other interventions must be carried out in fully conformity with the governing legal regulations and the instructions provided by the manufacturer. Incorrect installation can harm persons, animals and possessions; the manufacturing company shall not be held responsible for any damage caused as a result.
In the event of any maintenance or other structural work in the immediate vicinity of the ducts or flue gas exhaust devices and their accessories, switch the appliance off by switching the external bipolar switch to the "off" position and shutting off the gas valve. When the work has been completed, ask a qualified technician to check the efficiency of the ducting and the devices.
If the boiler should be out of use for a prolonged period, it is recommended that the electrical power supply be disconnected and that the external gas cock be closed. If low temperatures are expected, the boiler and system pipe work should be drained in order to prevent frost damage.
Turn the boiler off and turn the external switch "off" to clean the exterior parts of the appliance.
Do not allow children or inexperienced persons use the appliance without supervision.
Guarantee of Unvented Cylinders
To ensure efficient and safe operation, and to maintain the warranty, it is necessary to ensure the application is serviced annually by a competent person.
Before servicing, preliminary electrical system checks must be carried out to ensure electrical safety (i.e. polarity, earth continuity, resistance to earth and short circuit).
